How can I see photos?

English Support
#1

Hello
Is there a way to see the uploaded pictures in the free version? Or is this a feature in paid versions?

Thanks!

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#2

Yes, it was possible like …last week, but now i cannot see any audiovisual results. no videos nor photos. maybe just bug.

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#3

Dear d-factor,

we are sorry that this issue occured. We fixed the issue yesterday and you should be able to see all results again.

Have fun with Actionbound!

Felix

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#4

Hi Felix, I can’t see the uploaded videos or pics in my bound either. Created it a week ago and played it yesterday. Would be great if this could get sorted :slight_smile:

#5

Hi,

we’ve had some issues with our server but the media should be uploaded by now.

I apologize for the inconvenience.
Best,
Lotta

#6

Hello, the problem is still impacting the service : no pictures or sound clips on the „answers“ page. I’ve tried on Firefox 80.0.1 and Chrome 85.0.4183.121.

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#7

I am also unable to load any pictures/sound clips as of today. I was able to on Wednesday. I tried chrome and Safari, no luck.

#8

The problem was fixed, but again, I can’t see any images or videos after a bound has finished. This is really annoying, seen I want to discuss certain features with my students after the bound. It limits my goals immensely.

I hope this is something that can be quickly fixed.

#9

I was able to see photos and videos uploaded by users on my bounds in the „results“ section. Today, I am not able to see any of them. Did I do something wrong?

#10

We also just finished a bound, uploaded all media, but are not able to see them.
Is there a link or something where we can download all of them?

Thanks a lot!

Nadir

#11

We’re very sorry that it took so long – again – all media are now converted. We’re working on a solution to fix the delay shortly. Thank you for your patience!

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#12

Great, it’s working now ! Thanks !

#13

Hi, I have similar issued the birthday bound which finished on Saturday 26.09. Both videos are missing and most of the pictures are in thumbnail format. Any chance of recovering the videos & pictures?

#14

Hi,

we’re currently working on a new server structure which may lead to delays when uploading media. Don’t worry, the media is not lost, it just takes a little while longer than usual. We’re positive that soon everything will be back to normal.
Please check your results again later today.

Thank you for your patience.
Best,
Lotta

#15

Thanks Lotta - all pictures are now available but still waiting for videos - any idea how long this is going to take? Many thanks
Anna

#16

They should be up soon. Thank you so much for your patience, we’re working on faster uploads.

#17

Hi Lotta - still no videos - any chance they can be sent to me via different channel? It’s been 10 days. Many thanks

Anna

#18

Hello Anna,

that is odd, the media should be there by now. Please send an email to info@actionbound.com with the name of your Bound so we can have a closer look.

Best,
Lotta

#19

I have a large number of bounds. The audios are already there, but I can’t see the videos on any of them

#20

Hi there,

please check if the media is uploaded by now. If not, please send an email to info@actionbound.com with the dashboard links to the Bounds.

Best,
Lotta

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