Gif and Video upload

I have been unable to add gifs or video to my bounds all day long. I have uploaded plenty of both so I know I am doing it correctly. I can still upload jpegs. Can you help me?

Hello donnaschwartz,

I don’t understand your problem. You can upload medie files to your library but you cannot add them to your Bound? Do the media files appear in your library?

Does the problem still exist? Please test again if you can upload any videos or gifs to your media library. If the problem still persits please write an email to with more information

  • can you upload media files to your media library?
  • what happens when you try to add them to your Bound?
  • which browser are you using?


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