App crashing during Video Upload

English Support
#1

Hi there,

We are getting reports from users that Actionbound is crashing when they try to upload a video in our Bound.

All users have been given a Samsung Galaxy Tab A to complete the experience, each has a 4G sim with plenty of data.

Any ideas on how to stop / prevent this from happening?

Further info on device and data plan if useful:

Device - https://m.media-amazon.com/images/I/71cbWslL+bS.pdf
Plan - https://www.tescomobile.com/sim-only-products

Thanks in advance,
Barra

#2

Dear Barra,

Please write us an email to support@actionbound.de with the followin informations:

  • the Accounts you are using (email adress)
  • title of the Bound
  • decription on which element the above explained error happens.
    regards
    Lisa
#3

Thanks Lisa - email sent.

Best wishes,
Barra

Erstelle eigene Erlebnis-Rallyes mit Actionbound